FAQ

Shopping

Is shipping discreet?

Yes, our packaging is discreet, without any indication of the contents or reference to our sex shop.

What payment methods are available?

What payment methods are available?

At BananaTreeShop, we want to make your shopping experience as convenient as possible. That’s why we offer a wide range of secure payment options:

Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more.
Klarna: Shop now and pay later with Klarna! Enjoy flexible payment options that suit your budget.
Apple Pay & Google Pay: For a fast and secure checkout, use Apple Pay or Google Pay directly from your mobile device.
Bizum: (For customers in Spain) Pay quickly and easily using your Bizum account.
MBWay: (For customers in Portugal) Make instant payments directly from your MBWay app.
Multibanco: (For customers in Portugal) Generate a Multibanco reference and pay at any ATM or through your online banking.
Bancontact: (For customers in Belgium) Pay securely and directly through your Bancontact card.
EPS: (For customers in Austria) Conveniently pay via your online banking using EPS.
iDEAL: (For customers in the Netherlands) Easily pay through your trusted online banking environment with iDEAL.

Is shopping online at BananaTreeShop safe?

Is shopping online at BananaTreeShop safe?

The BananaTreeShop website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, BananaTreeShop does not store any credit card details. BananaTreeShop will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Can I cancel or change my order?

Can I cancel or change my order?

Yes. Customers can cancel or change their order as long as it has not yet left the warehouse, i.e. if they have not received the email confirming that the order has been shipped.

You should send us email to:

info@bananatreeshop.com

indicating the order number, or contact us via Contact form.

What happens if a product is out of stock?

What happens if a product is out of stock?

You can enter your email address on the out-of-stock product page to automatically receive notification as soon as it becomes available again.

There may be products we ran out of stock, and it does not happen immediately, allowing you to complete the purchase. If the situation does happens, our team will contact the customer as soon as possible to offer an alternative. These situations are exceptional and rarely happens.

How to use promotional codes?

How to use promotional codes?

Got a great promotional code for BananaTreeShop? Here’s how to apply it to your order:

Add items to your cart: Browse our fantastic selection and add all the items you wish to purchase to your shopping cart.
Proceed to checkout: Once you’re ready, click on the shopping cart icon and then select “Proceed to Checkout” or “View Cart” (depending on your device).
Find the “Coupon code” field: On the checkout page, look for a field labeled “Coupon code,” “Promotional code,” or “Apply coupon.” It’s usually located near the order summary.
Enter your code: Carefully type or paste your promotional code into this field.
Click “Apply coupon”: After entering the code, click the “Apply coupon” button (or similar) next to the field.
Verify the discount: Your order total should now reflect the discount from your promotional code. If the discount doesn’t appear, please double-check that you’ve entered the code correctly and that it’s still valid.
Complete your purchase: Once the discount is applied, you can proceed to select your payment method and complete your order.

My promo code doesn't work

My promo code doesn’t work

Expiration date: Verify that the promotional code has not expired.
Terms and conditions: Some codes have specific terms, such as a minimum purchase amount, or apply only to certain products. Please check the promotional details.
Check for typos: Make sure there are no spelling errors or extra spaces.
One code per order: Generally, only one promotional code can be used per order.

If you encounter any issues, please don’t hesitate to contact our customer support for assistance by emailing us at:

info@bananatreeshop.com

Does BananaTreeShop has a physical store?

Does BananaTreeShop has a physical store?

No, the Banana Tree Shop is an exclusively online store.

Can I place an order over the phone?

Can I place an order over the phone?

No, all orders are placed online.

Shipping

What is the delivery procedure?

What is the delivery procedure?

The carrier will deliver the order to the address indicated, and this address cannot be changed after shipping. Delivery will be made during business hours, and if there is any problem, the carrier will contact you via the registered telephone number.

If someone else receives the package, they must sign the receipt with their personal details. If no one is present at the delivery, a notification will be left with a contact number to schedule a new delivery. If the second attempt fails, the package must be collected in person at the nearest transport agency.

How do I track the status of my order?

How do I track the status of my order?

After purchase, you will be informed as follows:

You will receive an email confirming receipt of your order and the assigned number.
After payment is confirmed, we will send confirmation and begin preparing the merchandise.
Once the goods have been prepared and handed to the carrier, you will receive the order details and tracking number. With the tracking number, you will be able to track the shipment status on the carrier’s website.

What are the delivery times for orders?

What are the delivery times for orders?

Shipments are made during business hours. Shipments are processed on Saturdays for orders confirmed until 11 am (subject to availability of logistics agencies and technical problems that may arise), Sundays or national holidays, with prior notice.

Delivery times will depend on the availability of each product, as indicated for each item offered. For orders with multiple items, a single shipment will be made.Delivery times vary between 1 and 3 days, depending on the customer’s choice, for deliveries to Spain/Portugal and between 1 and 12 days for the rest of the European Union. We cannot guarantee these delivery times, but we do our best to ensure that transport companies meet them whenever possible. In rural areas far from urban centres, delivery within 24 hours is not guaranteed.We ship orders after payment confirmation, and we have order output control parameters based on the quantity of items.
We normally ship all orders confirmed before 5 pm for Spain/Portugal and for the rest of the EU orders confirmed before 12 pm. However, on high-volume days such as Christmas, Black Friday, Valentine’s Day, and the beginning of the week, shipments may be delayed depending on the order in which they are received.

Additional delivery times in Spain.
Special delivery service on Mondays for orders confirmed on Saturdays with immediate payment confirmation. BananaTreeShop offers a special service for deliveries in Spain.

Order delivery times
All logistics agencies carry out collections from Monday to Friday at specific times:

UPS: Orders confirmed before 2pm
DHL: orders confirmed before 3pm
CORREOS EXPRESS: orders confirmed before 4pm
SEUR / DPD: orders confirmed before 5pm
NACEX: orders confirmed before 6pm

Delays caused by logistics agencies external to BananaTreeShop are the responsibility of the company providing the logistics service.

What are the shipping types and costs?

What are the shipping types and costs?

Below are the average shipping cost prices based on the average cost of the last 3 months. These prices are indicative and may be subject to changes determined by the logistics agencies.

Spain (Peninsula)

From €5.08

From €4.88

From €4.74

From €4.27

Free shipping for orders over 100€ in the cart.

Balearic Islands Spain