Refund and Returns Policy – BananaTreeShop

At BananaTreeShop, we want you to be absolutely thrilled with your purchase. If for any reason you’re not completely satisfied, don’t worry – you can request a refund within 14 days of receiving your order.

📦 Conditions for Accepting Returns

For a return to be accepted, the item(s) must meet all the following conditions:

• The product(s) must be sealed, unused, and in their original packaging.
• Any protective plastic or cellophane on the packaging must be intact.
• All protective labels must be intact and securely attached.
• The product(s) must include all components that came with them, such as gifts, samples, brochures, manuals, etc.

📩 How to Request a Refund

Ready to start your return? Just follow these simple steps:

1. Send an email to info@bananatreeshop.com with the subject line: “Return Request – [Your Order Number]”.
2. In the email, please include:
   • Your order number.
   • The name of the product(s) you wish to return.
   • Your reason for the return (this is optional but helps us improve!).
3. Wait for our customer support team to get back to you with detailed instructions on how to proceed.

Important: Please do not send any product back until you’ve received authorization and instructions from our team via email. Returns without prior authorization cannot be accepted.

🚚 Return Shipping Costs

The cost of returning an item is generally the customer’s responsibility, except in the following cases:

• The product has a manufacturing defect.
• There was a shipping error made by BananaTreeShop (e.g., you received the wrong item).
• The item arrived with damage caused during transport (as long as this is clearly proven with evidence).

🔍 Evaluation and Refund Process

Once your returned product(s) arrive at our warehouse, we’ll carefully assess their condition. Here’s what happens next:

• You’ll receive an email notification regarding the acceptance or refusal of your return.
• If your return is approved, your refund will be processed within a maximum of 10 business days. The refund will be issued using the same payment method you used for your original purchase.

Have more questions about returns? Feel free to reach out to our customer support team!

info@bananatreeshop.com